If you need suicide or mental health-related crisis support, or are worried about someone else, please call or text 988.

Frequently Asked Questions

Who can register for a course?

Anyone may register to take a course on the Online Learning Center, although courses are designed for individuals over age 18.

Why do I need to be registered on the Online Learning Center in order to complete a course?

Registration allows us to better understand who is utilizing the Online Learning Center. We periodically review de-identified user data pertaining to demographics and course access. Also, by registering as a user on the site and entering your professional ID, certification, or license number, your information will automatically populate to course transcripts and certificates once you complete a course. Additionally, registration data is used to assist with automatic emails for the optional follow-up surveys associated with our courses.

How do I change my profile information, including my password?

On the menu bar, click “my profile”. Under the profile photo, click “edit profile”. Make edits as needed – password reset is at the bottom on the page. Be sure to click “update” before leaving the page to save changes.

What browser should I use for best results?

The ability to watch YouTube based videos is the most important part of the course. According to their website, the most compatible browsers for viewing are Google Chrome, Firefox, Microsoft Edge, Safari, and Opera. YouTube no longer supports Internet Explorer. 

What’s the difference between a course and a class

A class consists of a pre-quiz, course materials, post-quiz, and evaluation. A course may consist of one or multiple classes.

Why do some courses have certificates and others do not?

Currently we only offer a certificate for the Youth Suicide Prevention for Educators course upon completion of all 8 classes within that course. This certificate is available for training documentation for employers, or school districts, and self-reporting to licensing and credentialing entities. In addition, users may print their transcripts which document all courses taken and course hours completed.

Why do I get prompted to complete an evaluation after every course?

We greatly value your input on the courses offered. This helps us to improve your learning experience to improve future courses offered on the website. The brief evaluations provide us with valuable information that can inform future content and design functionality. All course evaluations are optional.

This website was made possible by Grant Number H79SM082149 from the SAMHSA. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the SAMHSA.

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